Frequently Asked Questions
Everything you need to know about our luxury fragrances.
Are your fragrances authentic?
Yes, all perfumes sold on our store are 100% authentic products directly from the official Lattafa Perfumes manufacturing facilities. Each bottle comes with its original holographic security seal to ensure quality and origin.
How long does shipping take?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
Due to the nature of beauty products and for hygiene reasons, we only accept returns on items that are unopened, unused, and in their original plastic-wrapped packaging within 30 days of purchase.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website where you can monitor your shipment's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that shipping costs and potential import duties vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout experience.