Returns & Exchanges
At LATTAFA, we want you to be completely satisfied with your fragrance purchase. If you are not happy with your order, we accept returns on unopened and unused products within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare the Package
Ensure the fragrance is in its original, sealed cellophane packaging and securely place it in a sturdy shipping box with the RA number clearly labeled.
Ship the Item
Send your package to our quality control center using a trackable shipping service to ensure safe delivery and processing.
Inspection and Refund
Once our specialists verify the product's condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing